Qwest Defeated In Fight To Overturn Media Laws
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Cable prices are on the rise, and CoPIRG works to ensure that consumers are protected from outrageous prices by standing up for consumer protection laws. |
CoPIRG defeated legislation in the General Assembly that would have weakened protections for cable consumers. Backed by telephone giant Qwest, HB-1222 would have taken away the rights of local governments to negotiate video franchise agreements. These agreements contain critical protections for consumers, such as requirements that cable companies serve all residents, and refund consumers for cable outages. Qwest is seeking the legislation as it plans to roll out its new video service to compete with Comcast and other cable providers.
“Cable consumers are fed up with skyrocketing cable and broadband prices and terrible customer service. Qwest’s entry into the cable market to compete with Comcast and others is welcome, but the company doesn’t have to weaken consumer protections to do so,” said CoPIRG’s Rex Wilmouth.
In testimony before the House Transportation and Energy Committee, Wilmouth noted that cable is no longer used just for entertainment, it is also the primary way Americans get news and information, and access the Internet. CoPIRG argued that any state legislation encouraging cable competition should contain rules that ensure:
All Consumers Are Served within a reasonable period of time, so that everyone sees the benefits of cable competition, not just those in the wealthiest neighborhoods.
Public Access Is Protected by commitments from cable providers to carry public, educational and government (PEG) channels. PEG channels broadcast government proceedings such as city council meetings, high school sports games, and religious programming that major media outlets don’t cover.
Standards For Service Are In Place, such as requiring that disputes are resolved in a reasonable period of time, live customer service operators are available, consumers are credited for outages, and prohibitions exist to protect consumers from being locked into long-term contracts with unreasonable cancellation fees.
No Internet Censorship is permitted, by establishing network neutrality rules. These rules would prevent a company such as Qwest and Comcast from blocking certain political speech that the company objects to. Big cable and telecom companies are fighting to permit such Internet discrimination.
The anti-consumer legislation was opposed by the Colorado Municipal League and Consumers Union along with CoPIRG. But Qwest vowed to continue their fight in next year’s legislative session. CoPIRG will work to ensure any cable competition legislation that passes the General Assembly is written to benefit consumers, not big cable and telephone companies.
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